Go Home Packet
At pick up you will receive a folder containing:
Trupanion Registration Information
2 Week Puppy Schedule
Copy of 2 Year Health Guarantee Contract
ALAA registraiton certificate
We will also provide to our in person pick up buyers:
blanket that smells like mom
24 inch wire crate (this is your starter crate)
Our puppies flying to their new homes will fly with a blanket that smells like mom and a small toy.
Your puppy's medical report will include the Vaccination and Deworming history.
Our puppies are registered with the Australian Labradoodle Association of America.
We will provide you with a certificate to join the ALAA Pet PALs program
*Since we cannot register the puppies until they have been microchiped at 7 weeks of age, occasionally the ALAA registration certificates will not be provided until after the puppies go home. We get these certificates to our adopting families as soon as we can, however we cannot control when the ALAA offices are closed due to holidays, weather, etc.
Contract and Health Guarantee
If you are picking up your puppy in person, your contract will be provided for your signature on Pick up day.
If your puppy is flying, your contract will be sent to you via Docusign for signatures on the Sunday after pick up day.
Our contract is subject to change. Please review your puppy's contract when you sign it.
Click the image to view the full contract.
All Shadow Mountain puppies go home pre enrolled with Trupanion.
Families must call and activate this offer within 24 hour of the puppy going home. (day before, day of, day after)
2 Week Schedule
Click the image to view the full schedule.
HIRE A TRAINER. We cannot stress enough how important it is to set your puppy and family up for success the moment the puppy comes home.
We provide a schedule to help get you through the first 2 weeks after bringing home your puppy.
Your puppy has been introduced to crate training. The key to crate training is consistency. Stick with it and be as clear as possible with the puppy. Remember, they don't understand English.
Crate training is important because it sets the foundation of a well behaved dog. Not only does it keep him safe, he will learn independence and learn the proper toys to play with. Also, it makes potty training much easier!
Key Crate Training Tips:
In the beginning, your puppy WILL cry when they go into their crate. Have your sheet ready to pull down as soon as they start protesting.
Keep a few toys and yack cheese in the crate.
If the puppy doesn't stop crying after a few minuets, say "QUIET" in a deep momma dog voice. You can also slap the top of the crate. You need to be firm.
It is normal to leave the sheet down every time they go in the crate the first few weeks. We want to be consistent.
Do not take the puppy out of the crate if he is protesting. Only let him out if he has settled down. If he starts crying after he has been quiet, then he has to go potty.
Do not talk to him while he is in the crate. Do not allow your children to stick their fingers in the crate. This taunts the puppy.